Solutions
MORE THAN SOLUTIONS
Helping clients explore new business models
Streamline operations for maximum cost savings
Techster’s solutions allow clients to explore new business models that execute on their digital strategy with minimal disruption and maximum value, enabling businesses to differentiate themselves in an increasingly competitive digital economy.
With a concise focus on customer experience and satisfaction, these solutions focus on service, and on aligning with the trend towards the preference of digital communication and engagement channels for today’s customers.
MORE THAN SOLUTIONS
Helping clients explore new business models
Streamline operations for maximum cost savings
Techster’s solutions allow clients to explore new business models that execute on their digital strategy with minimal disruption and maximum value, enabling businesses to differentiate themselves in an increasingly competitive digital economy.
With a concise focus on customer experience and satisfaction, these solutions focus on service, and on aligning with the trend towards the preference of digital communication and engagement channels for today’s customers.
AUTHENTICATE
Identity Management
Eliminating fraud is of paramount importance to any organisation. Being able to verify the authenticity of an individual’s identity minimizes the risk of doing business with customers who claim to be who they say they are.
Our Biometric Solutions have been developed to provide our clients with the capability to authenticate, verify and identify the ‘true identity’ of their customers and staff, reducing the risk of fraudulent activities within their businesses.
These solutions are cost-effective risk reduction tools that allow our clients to confirm the claimed identity of a customer or staff using their biometrics. The tools are securely accessible as standalone applications or can be integrated seamlessly into any platform or systems via our Web Services Application Program Interface (API).
Value Proposition:
- Fraud Prevention
- Secure Systems
- Interoperability
- Governance & Compliance
- Real-Time Results
- Scalability
Finger Verify Module
Our Finger Verify Module performs an automated verification of an individual’s identity using fingerprint recognition software to match the fingerprints stored on the Relevant Authority against the fingerprints captured by the Finger Verify Module.
Face Match
Our Face Match Module performs automated verification of an individual’s identity using facial recognition software to match the portrait stored on the Relevant Authority against the portrait captured by the Face Match Module.
Face View
Our Face View functionality is a streamlined solution enabling the ability to visually verify an individual’s identity by comparing the portrait stored on the Relevant Authority against the individual present in the client’s environment, i.e. branch, store etc.
Face Match DOVS (Digital On-boarding Verification Solution)
Our DOVS allows for the digital verification of an individual using a mobile device, such as a smart phone. By means of taking a selfie, an individual is verified against the Relevant Authority using a secure link. Appropriate responses are forwarded to a client’s backend processes.
INTELLIGENT
Call Centre Quality Assurance
For call centres and customer service teams, quality assurance (QA) is an essential process for improving customer satisfaction and customer experience.
Our solution is a cloud based, transcription and speech analytics platform that leverages AI to capture, transcribe and reveal insight from your customer interactions.
Traditional QA processes require personnel to spend significant time listening to calls just to gather the data – before there is any analysis of the data itself. With our solution, QA managers, compliance managers, and other stakeholders can spend more time looking at analysis reports and less time listening to calls.
- Automate Call Centre Quality Assurance
- AI powered speech analytics
- Optimise sales
- Automate QA
- Enhance customer experience
- Intelligent chat bots
- Automated transcription
- Automated agent scoring
- Compliance
- Reporting and analytics data mart
SEARCHABLE DATA
Optical Character Recognition (OCR)
Optical Character Recognition (OCR), is a technology that enables you to convert different types of documents, such as scanned paper documents, PDF files or images captured by a digital camera into editable and searchable data.
Our OCR solution offers you the ability to save both the time expense related to traditional data capturing, freeing up valuable resources for core activities, and ensuring accurate data capturing at speed.
LET’S GET STARTED
Are you ready for a more productive business process?
Contact Us at 011 000 0000